Terms and Conditions

1.  All items are handcrafted individually and a product may appear in the website which is no longer available as it has just been sold!  Please contact me to confirm availability before placing your order to avoid disappointment.
 
2.  Customer satisfaction is my highest priority and I want you to be happy with your purchase.  If you have any concerns please email immediately on receipt of your goods and I will contact you to  resolve.
 
3.  Emmanence treats your privacy with high importance.  The personal contact details you give when placing your order will be held securely, used for ordering purposes only and not disclosed to any third parties.   I will only use information lawfully in accordance with the Data Protection Act 1998.
 
4. If your order arrives damaged in transit, please email me immediately and I will contact you to arrange its return.  Damaged items must be reported within 3 working days.
 
5.  In the unlikely event that you wish to return your purchase for refund, it must be in its original packaging, unworn, repacked securely to avoid damage in transit and sent by Royal Mail special delivery at your own expense.     Please note I am unable to offer refunds for earrings and piercings, due to Health and Safety requirements.  Returns must be made within 7 working days.
 
6.  The items on this website may not be reproduced, duplicated, copied or otherwise exploited for commercial purpose without my written consent.
 
7.  These terms and conditions do not affect your statutory rights.